Shipping Policy

Polish & Pan ships products throughout New Zealand and to selected international destinations.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Processing times may vary during weekends, public holidays, busy periods, or where an item requires additional preparation.

Once your order has been dispatched, you will receive shipping or tracking information where available.

New Zealand Shipping

Orders within New Zealand are shipped using an appropriate courier or postal service.

Estimated delivery times shown at checkout are estimates only and may vary depending on your location and the courier network.

International Shipping

We ship to selected international destinations.

International delivery times vary depending on the destination, courier service, customs processing, and other factors outside our control.

Delivery estimates shown at checkout are provided as a guide and are not guaranteed.

Customs, Duties and Import Taxes

International customers are responsible for checking any import requirements that apply in their country.

Any customs duties, import taxes, clearance charges, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless expressly stated otherwise at checkout.

Polish & Pan is not responsible for delays caused by customs authorities.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow time for tracking information to become active after dispatch.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, contact us immediately at info@polishandpan.nz.

We cannot guarantee that an address can be changed once an order has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged deliveries, please retain the product and packaging and send us photographs so we can investigate the issue with the carrier.

Valuable Items

Some pounamu and gold products may be shipped using tracked, signature-required, or insured services due to their value.

Contact

For shipping questions, contact:

Polish & Pan
20 Weld Street
Hokitika, New Zealand
Email: info@polishandpan.nz